In today's digital-first world, online reviews are often the first—and sometimes only—impression a customer will have of your business. With 97% of consumers searching for local businesses online and 86% actively reading reviews, your online reputation is no longer optional—it's critical. At every stage of the buyer's journey, from awareness to decision, online reviews influence whether a potential customer chooses your brand or moves on to a competitor. Our Reputation Management software helps you take control of this narrative by monitoring, responding to, and promoting reviews that showcase your business at its best.
 

Online reviews have a direct and measurable impact on your bottom line. According to a Harvard Business School study, a one-star increase in your Yelp rating can result in up to a 9% increase in revenue, while a one-star decrease may cost your business as much as 5% in lost revenue. Furthermore, 78% of consumers trust online reviews as much as personal recommendations—this means that the collective voice of your customers can be as powerful as word-of-mouth marketing. By using our software to build and maintain a stellar review profile, you can significantly enhance your visibility, credibility, and conversion rates.
 

Our software takes the guesswork and manual effort out of managing your online reviews. You’ll receive daily reputation reports and real-time notifications across top platforms like Google, Yelp, and Facebook. These insights allow you to track star ratings, sentiment trends, and keyword analysis to identify what your customers love—and where there's room for improvement. With automated tools to promote positive reviews and flag or deflect negative ones before they go public, our platform helps you maintain a consistent and trustworthy brand image.
 

Generating positive feedback should be part of your growth strategy—not an afterthought. Our Reputation Management platform empowers your happiest customers to leave glowing reviews while providing a safe, private channel for less satisfied clients to share their concerns directly. One client in the hospitality industry, for example, used our software to increase their average review score from 3.8 to 4.5 stars in just six months, resulting in a 20% increase in direct bookings and a substantial decrease in third-party booking fees. Happy customers become your brand ambassadors, and we help you give them the tools to amplify their voices.
 

Responding to reviews—good or bad—can demonstrate that you value customer feedback and are committed to continuous improvement. But crafting the right response takes time and insight. Our built-in Review Response Coach guides you through the process, helping you address concerns professionally while highlighting your strengths. In industries where trust and service matter most—like healthcare, home services, or restaurants—a timely, empathetic response can turn a critic into a loyal customer. With our platform, you'll always be equipped to engage thoughtfully and strategically.
Let me know if you'd like this adapted for a specific industry or customer persona.

How We Help
We'll help you protect your brand, avoid negative reviews and maintain a positive online reputation.
✅ Review Monitoring
Easily track all of your online reviews from the top review sites including Google, Yelp and Facebook.
✅ Daily Reputation Reports
Gain powerful insight into key metrics like average star rating, total reviews, reviews by star rating, and more.
✅ Automate Email Notifications
Get notified of new reviews and how your business is performing with daily emails.
✅ Promote Positive Reviews
Promote your best reviews by sharing them on social media.
✅ Get More 5-Star Reviews
Increase your rating and get more 5-star reviews from happy customers.
✅ Deflect Negative Reviews
Help stop negative reviews before they hit the major search sites by allowing customers to share their concerns directly and discreetly with you.
✅ Respond to Reviews
Easily identify who, when, and where reviews were added so you can quickly respond.
✅ Review Response Coach
We’ll show you the best way to respond to customer reviews GOOD or BAD.



Can I see an example of a Reputation Management Report?
Sure!

Here you go: https://reputationmanagement.report/b84e3e62-elisa-s-ristorante-cafe

Can I see an example of the Review Request Form?
Yes.

Here is an example of how the Review Request Form looks and functions: https://www.elisasitalian.com/leave-a-review